Privacy Policy

1. Introduction

ToteFlow LLC ("ToteFlow," "we," "us," or "our") operates the website at gettoteflow.com (the "Site") and provides reusable moving tote rental services in the Cincinnati, Ohio metropolitan area. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or place a rental order with us. Please read it carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We collect information you provide directly to us, including:

• Identity information: First name, last name
• Contact information: Email address, phone number
• Address information: Delivery address (current home) and pickup address (new home)
• Booking details: Package selected, preferred dates, add-ons requested, special notes
• Payment information: We do not store payment card data directly. All payment information is processed and stored by Stripe, Inc. We receive only a tokenized reference and last-four-digits confirmation. See Stripe's Privacy Policy at stripe.com/privacy.

We may also automatically collect certain technical information when you visit the Site:

• IP address and approximate geographic location
• Browser type and version
• Pages viewed and time spent on the Site
• Referring URL
• Device type and operating system

This technical information is collected via standard web server logs and, if enabled, analytics tools such as Google Analytics.

3. How We Use Your Information

We use the information we collect to:

• Process, confirm, and fulfill your rental order
• Contact you about your booking, delivery, and pickup scheduling
• Process payments and security deposit holds and releases
• Send transactional communications (order confirmation, delivery reminders, pickup scheduling)
• Respond to your inquiries and provide customer support
• Improve the Site and our services based on usage patterns
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information. We do not use your personal information for automated decision-making or profiling.

4. Marketing Communications

If you provide your email address when booking, we may send you occasional information about ToteFlow's services, promotions, or relevant moving tips. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any such email or by contacting us directly. Opting out of marketing emails will not affect transactional communications related to your rental order.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We share information with third-party vendors who assist us in operating the Site and providing our services, including Stripe (payment processing), Google (analytics and maps), and email service providers. These vendors are contractually obligated to use your information only as directed by ToteFlow and in compliance with applicable privacy laws.
• Delivery contractors: We may share your delivery and pickup address with contracted drivers who fulfill deliveries on our behalf.
• Legal compliance: We may disclose information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of any person.
• Business transfers: In the event ToteFlow LLC is sold, merged, or transferred, your information may be transferred as part of that transaction. We will notify you via email or prominent Site notice before your information is subject to a different privacy policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Site. Cookies are small text files stored on your device by your browser. We use:

• Essential cookies: Required for the Site to function (e.g., session state, theme preference)
• Analytics cookies: To understand how visitors use the Site (e.g., Google Analytics). These may be disabled by opting out of Google Analytics at tools.google.com/dlpage/gaoptout.
• A/B testing: We use sessionStorage and localStorage to show consistent banner variants within a session and count impressions. No personally identifiable information is stored in these mechanisms.

Most browsers allow you to control or delete cookies. Disabling essential cookies may affect Site functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining records of completed rental transactions for a minimum of three (3) years for tax and accounting purposes, unless a longer period is required by law.

If you request deletion of your information and we have no legal obligation to retain it, we will delete or anonymize it within a reasonable time.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS encryption on all Site communications, access controls, and use of PCI-compliant payment processors.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

9. Children's Privacy

The Site and Services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

10. Third-Party Links

The Site may contain links to third-party websites (e.g., Google Maps, Stripe). These sites are governed by their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your information in a portable format

To exercise any of these rights, contact us at john@gettoteflow.com or (513) 260-0478. We will respond within a reasonable time and in accordance with applicable law.

12. Ohio Residents

Ohio residents have rights under the Ohio Personal Privacy Act (effective January 1, 2023) with respect to the collection and use of personal data. ToteFlow does not sell personal data, does not engage in targeted advertising using personal data obtained from our Site, and does not process sensitive data as defined under Ohio law without your consent. For questions about your Ohio privacy rights, contact us using the information below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated via email or a prominent notice on the Site. Your continued use of the Site after any change constitutes your acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• ToteFlow LLC
• Amelia, OH 45102
• Phone: (513) 260-0478
• Email: john@gettoteflow.com
• Website: gettoteflow.com